Warranty & Product Care Information

CSM SERVICE BODIES PRODUCT WARRANTY & CONSUMER GUARANTEES

1.1 For all Customers

(a) Each CSM manufactured product is warranted by CSM Service Bodies to be free of structural defects in materials and workmanship. The warranty period is 3 years/100,000km whilst in the legal possession of the original owner.
(b) Ancillary items, such as inverters, lights, refrigerators and other accessories are warranted as per the warranty terms and conditions of the original equipment supplier.
(c) This warranty is in addition to other rights and remedies of a consumer under a law in relation to the goods and services to which the warranty relates.

1.2 For Consumers

CSM’s goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, the Customer is entitled:
(a) to cancel the Customer’s service contract with CSM Service Bodies, and;
(b) to a refund for the unused portion of the service contract, or to compensation for its reduced value
The Customer is also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, the Customer is entitled to have the failure rectified in a reasonable time. If this is not done the Customer is entitled to a refund for the goods and to cancel the service contract and obtain a refund of any unused portion. The Customer is also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

1.3 Process for Claiming Warranty

(a) Any items considered to be defective or incorrect should be returned to an Authorised CSM Service Centre for inspection within 14 days of receipt
(b) All claims must be accompanied by the body identification number located on the product or the sales order number under which the product was originally purchased

1.4 Repair or replacement

(a) Where any failure occurs that is not a major failure pursuant to the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) this warranty covers only the cost of repair or replacement of the product or part thereof, the decision of which remains solely at the discretion of CSM Service Bodies. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
(b) This warranty does not cover the cost of removal, installation, or any transport.
(c) Further, damage or defects caused by collision, alteration, improper installation, road hazards, adverse conditions or usage for any other purpose other than normal business usage are not covered by this warranty. This warranty is in lieu of all other warranties expressed or implied but does not exclude the guarantees available to consumers pursuant to the Australian Consumer Law located in Schedule 2 of the Competition and Consumer Act 2010 (Cth) for eligible customers.

Note Regarding Non-Genuine Parts and Accessories

Technical alterations to the original state of your service body can affect safety and performance. Such technical alterations include but are not limited to the use of unsuitable parts, fittings, attachments, decals, body wraps and accessories.
CSM Service Bodies assumes no responsibility for death, injury or expenses that may result from the installation of add-on non-genuine parts or accessories.

PRODUCT CARE INFORMATION

Maintenance Checks

1,500km Maintenance Checks:
– Inspect chassis mount bolts for movement from marked pen lines. Check overall tightness and security of the bolts.
– Conduct a light test to ensure all tail lights are working, including the number plate light.
– Inspect underbody writing for security and confirm operational functionality of all electrical equipment.

10,000km Maintenance Checks:
– Inspect chassis mount bolts for movement from marked pen lines. Check overall tightness and security of the bolts.
– Inspect underbody wiring for security and confirm operational functionality of all electrical equipment.
– Lubricate door lock on service body and any underbody accessories. Remove the rear access panel and use a spray lubricant.
– Inspect roof accessories for movement.
– Inspect underbody accessories including mudguards to ensure bolts are tight.

Yearly Maintenance Checks:
– Inspect chassis mount bolts for movement from marked pen lines. Check overall tightness and security of the bolts.
– Inspect underbody wiring for security and confirm operational functionality of all electrical equipment.
– Lubricate door lock on service body and any underbody accessories. Remove the rear access panel and use a spray lubricant.
– Inspect roof accessories for movement.
– Inspect underbody accessories including mudguards to ensure bolts are tight.